Telephone
Ring our reception team on (04) 920 0800 to make an appointment. Appointments are available from 8:00 a.m. Monday to Friday, 9:00 a.m. on Saturday, and 9:00 a.m. on Sunday.
Our number is answered from 7 am to 10 pm, Monday through Friday, 8 am to 6 pm on Saturday, and 8:30 am to 6 pm on Sunday. Should you require medical advice outside of these hours, please call Healthline on 0800 611 116.
ManageMyHealth
Register with Manage My Health next time you visit us, and you’ll be able to book appointments online in the future. Go to our MMH page for more information. Download our Manage My Health registration form here
If you’re acutely unwell after hours
Lower Hutt After Hours
If you require medical attention after 10 pm on Monday to Friday, or after 6 pm on Saturday to Sunday, please visit the Lower Hutt After Hours Medical Centre at Level 1, Verve on Connolly, 2 Connolly Street, Lower Hutt. phone 567 5345.
If it’s an EMERGENCY and you or someone else needs IMMEDIATE medical attention, then ring 111 straight away.
What to do if you’re acutely unwell
If you are very unwell and you need to see a doctor quickly, call us on (04) 920 0800. Please tell us about your medical condition so we can arrange for you to be assessed as soon as possible.
If the receptionist is unable to offer you an acute appointment, you may be put through to the nurse, who will assess the situation.
Your appointment
Cancelling appointments
Please let us know as soon as possible if you are unable to keep your appointment, so we can offer it to someone else.
If you change your mind about keeping your appointment and fail to notify us, or cancel within one hour of your scheduled appointment time, we will charge you for the appointment.
Patient Did Not Attend Procedure
Audio and Video recordings
In today’s digital age, it is essential to maintain confidentiality and trust during your visit. Ropata Health has a strict policy that prohibits the use of recording devices within the building without the knowledge and consent of both patients and staff. We are dedicated to ensuring that everyone feels safe and respected during their time with us. If you have any concerns regarding this policy, please let us know.
Appointment time required?
Most appointments take around fifteen minutes. Our policy is one person per appointment.
Some appointments take longer than others, and if you require minor surgery or a comprehensive medical examination, you’ll need to book a half-hour session. Please check our fee schedule for details.
You may also want to book extra time if you have multiple medical issues to address.
Overseas Medical Documents – Translation Policy
If you provide medical reports or investigation results obtained overseas, these must be in English for our clinicians to safely assess and include them in your medical record.
The clinic does not provide written document translation services. Patients are responsible for arranging a certified English translation before their appointment where it may be required.
Interpreter services provided for consultations support verbal communication only and do not include written document translation.
Thank you for helping us ensure safe and accurate care.